Support
BakBone Customer Technical Support is made available through (1) a subscription-based web access customer support portal, and (2) telephone support for critical issues, during the normal business hours. No email support is provided. If you have an active support maintenance agreement and need technical support please login to the Support Community Portal for your region:
North America, Europe, Middle East and Africa, and Asia customers
Support Community Portal
Our 24/7 support community portal with product knowledge-based solutions, documentation, community forums, and case support for North America, Europe, Middle East and Africa, and Asia customers.
Japan Only
Japanese Support Portal
Our 24/7 on-demand customer service and case support portal is available whenever you need it. JAPAN customers only.
For critical issues only - please call the Support office in your region during normal business hours
North America Support
Toll Free Phone: 877-955-2663
Europe/EMEA Support
Phone: +44 1189 224 801 (English)
Phone: +33 0179 975 036 (French)
Phone: +49 0891 214 02 352 (German)
Japan Support
Phone: +81 3 5908 3516
Asia Pacific Support
Phone: +81 3 5908 3517 (English)
Phone: +81 3 5908 3816 (Chinese)
ColdSpark Support Only:
Phone: 303-962-7800
Email: productsupport@coldspark.com
[ColdSpark Only after hours/emergency call:
888-475-2848]